Terms of Service

These Terms of Service ("Terms") are an agreement between you ("Customer", "you") and Near VPS ("Near VPS", "we", "us"). They apply to every product we provide, including Linux VPS, Windows VPS, dedicated servers, shared, premium, BDIX, reseller and WordPress hosting, SMTP and email services, domain registration and any other hosting or infrastructure service offered on our website (together, the "Services").

By placing an order, creating a client area account or using any Service, you accept these Terms and the policies they include: the Acceptable Use Policy, Privacy Policy, Refund and Cancellation Policy, Service Availability Policy, Abuse and Complaint Policy, Copyright Infringement Policy, Cookie Policy, Data Processing and Protection Policy and, for domains, the Domain Registration and Transfer Terms. Where these documents differ, the more specific policy, and then the product description, applies to its subject.

Effective date: 6 November 2026.

1. Definitions

• Client Area: the Near VPS billing and account portal where you order, pay, renew, cancel and manage Services and open support tickets.
• Billing Cycle: the period a Service is paid for in advance: monthly, quarterly, semi-annually or annually, depending on the product.
• Hosting Services: shared, premium, BDIX, reseller, WordPress and similar hosting packages.
• Server Services: VPS and dedicated server products.
• Customer Content: all data, files, software, websites, email and other material you or your users store, run or send using the Services.

2. Eligibility and accounts

You must be at least 18 years old. We serve individuals and businesses in Bangladesh, the United States, Germany, Singapore, the Netherlands and other countries, subject to applicable restrictions. If you order for a business, you confirm you may act on its behalf.

You must give accurate account information and keep it up to date. You are responsible for keeping your Client Area, server and API credentials secure and for all activity under your account. Tell us at support@nearvps.com if you suspect unauthorised access.

3. Identity verification and fraud prevention

• Server Services: you must provide official identity documents, such as a National Identity Card (NID), another government-issued ID card or other official government document, before or after activation.
• Hosting Services: verification is not generally required, but we may request identity documents or other verification for security, fraud prevention or compliance reasons.

You must cooperate with reasonable verification requests. We may refuse, hold or cancel an order where verification fails or the order shows signs of fraud.

4. Orders and provisioning

An order is accepted when we activate the Service. Most Services are set up automatically after payment is confirmed. Dedicated servers generally take about 24 to 48 hours to provision, and we update you through your support ticket. Delivery times are estimates, not guarantees.

Specifications, resource limits (such as CPU, RAM, storage, inodes and hourly email sending limits), backup inclusion and refund eligibility differ by package and are shown in each product description. Please review them before ordering.

5. Managed and unmanaged services

All VPS and dedicated server products are unmanaged. We provide limited basic help: operating system installation, basic server assistance, and simple troubleshooting and initial guidance. You are responsible for server administration, software installation and configuration, security, updates, firewalls, optimisation and ongoing maintenance.

6. Backups and your data

• Server Services: you are fully responsible for your own backups. Free backups are not included. If you buy a separate backup service, we provide it according to that product's description.
• Hosting Services: packages that say so in their description include 7-day free backups. Check your package before ordering.

Even where backups are included, keep your own copy of important data.

7. Fees, billing and renewals

Services are billed in advance for the selected Billing Cycle. Invoices are generally generated 14 days before the renewal or due date. Automatic renewal applies to eligible Services according to the billing system and your payment settings; you are responsible for having funds or a valid payment method available when payment is due.

We accept the methods listed on our Payment Methods page, including Google Pay, Visa, Mastercard, PayPal, bKash, Nagad, card payments and bank transfers. Manual bank transfers can take longer to verify. A Service is activated or renewed only after payment is confirmed. For faster processing we recommend PayPal, Visa or Mastercard where available.

The currency and any applicable tax depend on the transaction and are shown at checkout or on the invoice.

8. Price changes

We notify existing customers of price changes by email or by announcement in the Client Area. A price change never affects a Billing Cycle you have already paid for.

9. Late payment, suspension and termination

Policies differ by product, and the relevant product terms take precedence.

• Hosting Services: generally suspended 1 day after the invoice due date if unpaid, and terminated 7 days after the due date.
• VPS Services: non-payment may lead to termination. You may ask support whether a terminated VPS can be restored; restoration is not guaranteed.

Late fees may apply where set out in the product or billing terms and shown on your invoice. If you pay outstanding amounts within 7 days, a reactivation fee is generally not needed; after that, a reactivation fee may apply depending on the product and how long the Service has been terminated. Domains follow the Domain Registration and Transfer Terms.

10. Payment disputes and chargebacks

Please contact billing@nearvps.com before disputing a charge. A disputed, reversed or charged-back payment may lead to temporary account restrictions, suspension or termination while the dispute is investigated, and we may ask for additional verification or payment information.

11. Account credit

Account credit and balances are generally non-refundable. We may consider exceptions case by case at our discretion.

12. Acceptable use and network

You must follow the Acceptable Use Policy. Port 25 (outgoing email) is not enabled by default on Server Services; you may request it by support ticket with your intended use, and we may approve or reject the request.

13. Dedicated servers

Hardware replacement depends on availability and circumstances, and replacement charges may apply. IPMI/KVM access is free of charge when available for the selected server; availability depends on the product. We update you through your support ticket on provisioning and hardware matters.

14. Reseller responsibilities

Reseller customers are fully responsible for their own customers, including the relationship, their customers' content and activity, payments and billing, technical support, and compliance with the law and our policies. We do not manage a reseller's customers or their payments.

15. Support

Support is available 24/7. We generally aim to respond to technical tickets within about 3 hours. This is a response target, not a resolution time; complex issues can take longer, and we update you through the ticket.

16. Our access to your Services

We access customer servers, files or data only when reasonably necessary: when you ask for technical help, during security or abuse investigations, or to protect our infrastructure or meet legal obligations. Access is limited to what the purpose requires.

17. Suspension and termination by us

We may investigate, restrict, suspend or terminate a Service for breach of these Terms or our policies, fraud, a security threat, or a legal requirement. Depending on severity and urgency, we may act before or after notifying you. You may cancel Services from the Client Area as described in the Refund and Cancellation Policy.

18. Limitation of liability

To the maximum extent permitted by applicable law, Near VPS is not liable for:

• indirect, incidental or consequential losses;
• loss of business, profits, revenue or opportunities;
• loss of data where you did not keep your own backups;
• losses caused by your configuration errors, misuse, or failure to secure your Services;
• interruptions caused by third-party infrastructure or circumstances outside our reasonable control.

Our total liability for any claim relating to the Services is limited to the extent permitted by applicable law. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights where you live.

19. Changes to these Terms

We may update these Terms and our policies. We generally notify customers by email, Client Area announcement or website notice. Continued use of the Services after a change takes effect means you accept the updated terms.

20. Contact

• Sales: sales@nearvps.com
• Technical support (24/7): support@nearvps.com
• Billing: billing@nearvps.com
• Partnerships: connect@nearvps.com
• Abuse reports: abuse@nearvps.com

These documents are provided in English only.