Privacy Policy

This Privacy Policy explains how Near VPS collects, uses, shares and protects personal information when you visit our website, use our Client Area or buy our Services. It is part of our Terms of Service.

Effective date: 6 November 2026.

1. Information we collect

• your name, billing and contact addresses, phone numbers and email addresses;
• identity verification documents (required for VPS and dedicated servers, and requested for other Services when needed);
• payment-related information and transaction records;
• IP addresses, login information and access logs;
• server and service usage logs;
• support ticket conversations;
• other information needed to provide and protect our Services.

2. Why we use it

• creating and managing your account;
• billing and payment processing;
• setting up and maintaining Services;
• technical support;
• fraud prevention and security;
• abuse investigations;
• legal and regulatory compliance;
• marketing communications (see section 6).

3. Who we share it with

We share information only with service providers needed to run Near VPS, including our billing platform hosting providers, payment gateways, email service providers, live chat providers, analytics providers, domain registries and registrars, and data centres and infrastructure providers. Government and law enforcement requests are handled according to applicable laws and official legal procedures, and information is disclosed only where legally required or otherwise permitted.

4. Where it is processed

Our Services run in several infrastructure locations, including Bangladesh, the United States, Germany, Singapore and the Netherlands. These are service locations, not a statement that all personal data is stored or processed in those countries. Our service providers may process information in other countries with appropriate safeguards where the law requires.

5. How long we keep it

We do not have a fixed general retention period. Information may remain stored after a Service ends or an account is closed, for operational, financial, accounting, security, fraud prevention, abuse investigation and legal purposes. You can ask us to delete information (see section 7); we review each request and delete what we lawfully can. We do not promise immediate or automatic deletion.

6. Marketing emails

We may send promotional emails about our Services, offers and updates. You can opt out at any time with the unsubscribe link in those emails or by contacting support. Opting out does not stop essential messages such as invoices, payment confirmations, renewal notices, security alerts and service notices.

7. Your rights

Depending on where you live, including under the GDPR and UK GDPR, you may have the right to:

• access your personal data;
• correct inaccurate information;
• receive a copy of your data or have it exported;
• request deletion where the law allows;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• complain to your data protection authority.

Send requests through a support ticket in the Client Area or to support@nearvps.com. We generally aim to respond within about 3 hours; complex requests can take longer, and we always respect statutory deadlines. We may need to verify your identity first.

8. Cookies and analytics

Our website uses cookies and similar technologies. See our Cookie Policy for the tools we use and how to manage them.

9. Security and data breaches

We use technical and organisational measures to protect information. If a personal data breach occurs, we investigate, take steps to contain it, and notify affected customers directly when required or appropriate. Any mandatory regulatory notifications are made under applicable data protection law.

10. Children

Our Services are for people aged 18 or older. We do not knowingly collect information from children.

11. Changes

We may update this policy and will generally notify customers by email, Client Area announcement or website notice.