Abuse and Complaint Policy

This Abuse and Complaint Policy explains how to report abuse coming from the Near VPS network and how we handle reports. It works together with our Acceptable Use Policy.

Effective date: 6 November 2026.

1. How to report

Send reports to abuse@nearvps.com. This address is for spam, phishing, malware, policy violations and other abuse only. For other matters, see our contact page.

2. What to include

Reports must contain enough verified information to identify the affected Service and investigate, for example:

• the IP address, domain or URL involved;
• the date, time and time zone of the activity;
• evidence such as full email headers, log extracts or screenshots;
• a short description of the problem.

Reports without enough information may not be actionable.

3. How we investigate

Near VPS may:

• investigate the report;
• contact the customer through a support ticket;
• ask for more information or corrective action;
• temporarily suspend the Service when necessary;
• suspend a Service before or after notifying the customer, depending on the severity and urgency.

4. Resolution time

Abuse matters generally take 24 to 72 hours to resolve, depending on complexity and customer cooperation. Not every report receives the same resolution time.

5. Copyright complaints

For copyright infringement, follow our Copyright Infringement Policy.

6. Government and law enforcement

Government, regulatory and law enforcement requests are handled according to applicable laws and official legal procedures. Information is disclosed only where legally required or otherwise permitted.