Question 1

What is Near VPS?

Accepted Answer

Near VPS is a hosting and server provider offering KVM VPS, dedicated servers, web hosting and domains from data centers in Bangladesh (BDIX), Singapore, Germany, the United States, Canada, the Netherlands and Lithuania.

Question 2

What hosting services do you offer?

Accepted Answer

Linux and Windows KVM VPS, storage and container VPS, dedicated servers, rack space for your own hardware on request, cPanel web hosting, WordPress hosting, reseller hosting, domain registration and transfer, business email, SMTP hosting and software licenses.

Question 3

How can I contact support?

Accepted Answer

Open a ticket in the client area at any time; our technical team works 24/7. You can also email support@nearvps.com, or use the contact form for sales and billing questions.

Question 4

How do I get started?

Accepted Answer

Choose a plan on its service page and click Order Now. You complete the order and payment in the Near VPS client area, where your account is created if you do not have one yet.

Question 5

Which data center locations do you have?

Accepted Answer

Near VPS servers run in Bangladesh, Singapore, Germany, the United States, Canada, the Netherlands and Lithuania. Each service page shows the locations offered for that product, and you pick one when you order.

Question 6

Is Near VPS a good fit for small businesses and developers?

Accepted Answer

Yes. Low-cost VPS plans and cPanel hosting suit small sites and side projects, while larger VPS plans and dedicated servers cover busy applications. You can move up as you grow without changing provider.

Question 7

What is a KVM VPS?

Accepted Answer

A KVM VPS is a virtual server that runs its own kernel with the CPU, RAM and storage listed in its plan. It behaves like a small dedicated machine that you fully control.

Question 8

What is the difference between Linux VPS and Windows VPS?

Accepted Answer

Linux VPS runs distributions such as Ubuntu, Debian, AlmaLinux or Rocky Linux and is managed over SSH. Windows VPS runs Windows Server and is managed with Remote Desktop (RDP).

Question 9

Do your VPS plans include NVMe storage?

Accepted Answer

Yes. Our VPS plans use NVMe SSD storage. Storage VPS plans are built for large capacity; check each plan for its storage type and size.

Question 10

Can I upgrade my VPS resources?

Accepted Answer

Yes. Use the upgrade option on the service in the client area where it is offered, or open a ticket and our team will help.

Question 11

Can I choose a server location?

Accepted Answer

Yes. Pick the location when you order. Available locations depend on the product and are shown on each service page.

Question 12

Do I get full root or administrator access?

Accepted Answer

Yes. Linux VPS includes full root access over SSH and Windows VPS includes administrator access over RDP.

Question 13

What happens if my VPS needs a restart?

Accepted Answer

You can reboot your server yourself from the client area or from inside the operating system. If it does not come back online, open a support ticket. VPS plans are unmanaged, so the software inside the server remains your responsibility.

Question 14

Which Linux distributions can I install on a Linux VPS?

Accepted Answer

Ubuntu, Debian, AlmaLinux and Rocky Linux are the usual choices, with other templates shown on the order page. You choose the operating system when you order and can reinstall it later from the client area.

Question 15

Which Windows Server versions are available?

Accepted Answer

Windows Server 2019 and 2022 are the standard templates, with the license included in the listed Windows plans. Ask our team about other editions before ordering.

Question 16

What is the cheapest VPS you offer?

Accepted Answer

Our lowest-priced KVM VPS plans are listed with live prices on the Cheap VPS page. Every plan still runs on KVM with NVMe storage and full root access.

Question 17

Is your VPS managed or unmanaged?

Accepted Answer

VPS plans are unmanaged by default: you get full root or administrator access and look after the software. Managed support can be arranged on request, with the exact scope and price agreed before setup.

Question 18

What is a cloud VPS?

Accepted Answer

A cloud VPS is a KVM virtual server whose CPU, RAM and storage you can raise by moving to a larger plan from the client area as your project grows. Upgrades are plan changes, not automatic scaling.

Question 19

How quickly is a VPS set up?

Accepted Answer

Our automated provisioning usually prepares a VPS within minutes of the order being paid. Orders that need a manual check, such as some payment methods or custom builds, can take longer.

Question 20

What is cPanel hosting?

Accepted Answer

cPanel is a control panel for managing websites, email, databases, files and SSL from your browser. Our web, WordPress, budget, premium, cloud, BDIX and regional hosting plans include cPanel; Webuzo Hosting uses Webuzo instead.

Question 21

Do you use LiteSpeed servers?

Accepted Answer

Yes. Our web hosting runs on LiteSpeed servers with NVMe storage and LSCache.

Question 22

Can I host multiple websites?

Accepted Answer

It depends on the plan. Each hosting plan lists how many websites it allows on its service page.

Question 23

Do you support WordPress?

Accepted Answer

Yes. WordPress runs on all of our cPanel hosting plans, and WordPress Hosting is tuned specifically for it.

Question 24

Do hosting plans include free SSL?

Accepted Answer

Yes. Our cPanel hosting plans include free SSL certificates for the domains you host, issued and renewed from the control panel.

Question 25

Can you move my website from another host?

Accepted Answer

Open a ticket after ordering with details of your current host and our team will tell you what migration help is available for your plan.

Question 26

What is a dedicated server?

Accepted Answer

A dedicated server is a whole physical machine reserved for you, with no other customers sharing its CPU, RAM or disks.

Question 27

What kind of data centers do you use?

Accepted Answer

Our servers are hosted in Tier III data center facilities built with redundant power, cooling and network paths, access control and on-site security.

Question 28

Can I place my own hardware in your data center?

Accepted Answer

Rack space for customer-owned hardware is available on request in selected locations. Contact our sales team with your hardware and power needs for availability and a quote.

Question 29

Are dedicated servers managed?

Accepted Answer

Dedicated servers are unmanaged by default with full root access. Hardware support is always included, and managed support is available on request.

Question 30

What is the difference between VPS and dedicated hosting?

Accepted Answer

A VPS is a virtual server with its own allocated resources on shared hardware. A dedicated server gives you the entire physical machine for heavier or more sensitive workloads.

Question 31

Can I request custom server configurations?

Accepted Answer

Yes. Ask our sales team about custom CPU, RAM, storage and bandwidth for dedicated servers, or a custom VPS build.

Question 32

How many domain extensions can I register?

Accepted Answer

More than 699 domain extensions are available, from .com, .net and .org to country domains. Live registration, renewal and transfer prices are on the domain pricing page.

Question 33

How do I transfer a domain to Near VPS?

Accepted Answer

Unlock the domain at your current registrar, get its authorization (EPP) code and start the transfer on our domain transfer page. Most transfers add a year to the registration.

Question 34

Can I manage DNS and nameservers?

Accepted Answer

Yes. Change nameservers, manage DNS records and set the registrar lock from the client area.

Question 35

Do you offer a domain reseller program?

Accepted Answer

Yes. Resellers connect our WHMCS module to their own WHMCS, sync 699+ extensions and prices to their website and sell domains under their own brand with automatic registration.

Question 36

Are domain registrations refundable?

Accepted Answer

No. Domain registrations, renewals and transfers are processed with the registry straight away and cannot be refunded.

Question 37

What is reseller hosting?

Accepted Answer

Reseller hosting lets you create and sell hosting accounts to your own customers. We manage the servers; you look after your customers.

Question 38

Can I sell hosting under my own brand?

Accepted Answer

Yes. Reseller hosting is designed for selling hosting under your own brand.

Question 39

Do you provide WHM and cPanel?

Accepted Answer

Yes. Reseller hosting includes WHM to create and manage your clients' cPanel accounts.

Question 40

Can I use private nameservers?

Accepted Answer

Yes. Reseller hosting supports private nameservers on your own domain.

Question 41

Can I resell VPS servers too?

Accepted Answer

Yes. The VPS reseller program lets you sell KVM VPS under your own brand.

Question 42

What payment methods do you accept?

Accepted Answer

bKash, Nagad, Visa, Mastercard, PayPal, Binance and bank transfer, depending on what is available for your invoice.

Question 43

How do recurring payments work?

Accepted Answer

Services renew on the billing cycle you choose. A renewal invoice appears in your client area before the due date and is paid there.

Question 44

How can I download my invoices?

Accepted Answer

Sign in to the client area and open Invoices. Every invoice can be viewed and downloaded from there.

Question 45

What happens if I miss a payment?

Accepted Answer

An unpaid invoice can lead to suspension and then termination of the service, as described in our Terms of Service. Not paying is not the same as cancelling.

Question 46

What is your refund policy?

Accepted Answer

Eligible shared hosting packages have a 7-day money-back guarantee on the first payment. VPS, dedicated servers and domains are not refundable. Approved refunds go back to the original payment method.

Question 47

How do I access the client area?

Accepted Answer

Click Client Area in the site header and sign in with your account email and password.

Question 48

How can I open a support ticket?

Accepted Answer

Sign in to the client area and choose Open Ticket, or use Submit a ticket in our Help Center.

Question 49

How do I reset my password?

Accepted Answer

On the client area login page, choose the forgotten password option and follow the link sent to your account email.

Question 50

How can I manage my services?

Accepted Answer

Everything is managed from the client area: services, upgrades, invoices, domains, account details and tickets.

Question 51

Is support available 24/7?

Accepted Answer

Yes. Our technical team answers client area tickets around the clock. Sales and billing questions can also be sent through the contact form.

Question 52

What does technical support cover?

Accepted Answer

We help with your account, billing, network, hardware and anything on our side of the service. On unmanaged VPS and dedicated servers, the software you install is your responsibility, though we will point you in the right direction where we can.

Question 53

What uptime guarantee do you provide?

Accepted Answer

Near VPS provides a 99.9% Uptime Guarantee, measured monthly. Scheduled maintenance, attacks, upstream outages and other events listed in our Service Availability Policy are excluded.

Question 54

How are backups handled?

Accepted Answer

Hosting packages that say so in their description include 7-day free backups. VPS and dedicated servers are unmanaged and do not include free backups; you are responsible for your own backups unless you buy a separate backup service. Always keep your own copy of important data.

Question 55

What security measures are available?

Accepted Answer

Network-level DDoS protection is part of our infrastructure. Web hosting adds free SSL, firewall rules and malware scanning. On a VPS or server you control the firewall, updates and access keys.

Question 56

What happens if a service experiences downtime?

Accepted Answer

Open a support ticket so our 24/7 team can investigate. Scheduled maintenance is normally announced at least 24 hours in advance by email or client area announcement.

Answers About Near VPS

General Questions

VPS Hosting

Web Hosting

Dedicated Servers and Data Centers

Domains

Reseller Hosting

Billing and Payments

Account and Support

Security and Reliability

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