Service Availability Policy

This Service Availability Policy explains how Near VPS approaches uptime, maintenance and support. It is part of our Terms of Service.

Effective date: 6 November 2026.

1. 99.9% Uptime Guarantee

Near VPS provides a 99.9% Uptime Guarantee for its network and infrastructure, measured over each calendar month. Time affected by the events listed in section 3 is not counted as downtime under this guarantee.

If you believe a Service fell below 99.9% in a month, open a support ticket in the Client Area so we can review the incident with you. Service credits or other compensation are not provided automatically; any remedy is decided case by case.

2. Scheduled maintenance

We generally give at least 24 hours' notice of scheduled maintenance whenever possible, by email or Client Area announcement. Urgent security or stability work may need to happen with shorter notice.

3. Circumstances outside our control

Availability can be affected by events such as:

• scheduled or emergency maintenance;
• problems on your side, including your software, configuration or network;
• distributed denial-of-service (DDoS) attacks and other attacks;
• outages at upstream network, power or infrastructure providers;
• suspension under our Acceptable Use Policy or Terms of Service;
• other events beyond our reasonable control.

4. Support

Support is available 24/7 through the Client Area and support@nearvps.com. We generally aim to respond to technical tickets within about 3 hours. This is a response target, not a guaranteed resolution time. Complex issues can take longer, and we keep you updated through your ticket.

5. Your responsibilities

VPS and dedicated servers are unmanaged. Keep your own backups, apply updates and secure your Services. See the Terms of Service for backup and management responsibilities.