Refund and Cancellation Policy

This Refund and Cancellation Policy explains how to cancel Near VPS Services and when a refund is available. It is part of our Terms of Service. Mandatory consumer rights under the law where you live are not affected.

Effective date: 6 November 2026.

1. Refund eligibility by service

• Shared hosting and other applicable hosting packages: 7-day money-back guarantee.
• VPS (Linux and Windows): no refunds.
• Dedicated servers: no refunds.
• Domains and other non-refundable products: no refunds, unless the product description says otherwise.

The refund eligibility of each package is shown in its product description. If a description and this table differ, the description applies to that package.

2. 7-day money-back guarantee (hosting)

For eligible hosting packages, you can request a refund within 7 days of the first order. The guarantee covers the first payment for a new hosting Service and does not apply to renewals.

3. When refunds are not given

• VPS and dedicated server Services.
• Domain registrations, renewals, transfers and restorations.
• Other products marked as non-refundable in their description.
• Services suspended or terminated for abuse or policy violations.
• Partial refunds for unused time on annual plans are generally not provided.
• Account credit and balances are generally non-refundable, although we may consider exceptions case by case.

4. How to cancel

Submit a cancellation request from your Near VPS Client Area by opening the Service and choosing "Request Cancellation". Not paying an invoice is not a cancellation and may lead to suspension and termination under our Terms of Service. Back up your data first: data on cancelled Services may not be recoverable.

5. How refunds are paid

Approved refunds are generally returned to the original payment method. Processing usually takes about 24 to 72 hours, plus any time your payment provider needs.

6. Chargebacks

Please contact billing@nearvps.com before disputing a payment. Disputed or charged-back payments may lead to account restrictions, suspension or termination while the dispute is investigated, as described in our Terms of Service.

7. Questions

For refunds, invoices, payments and renewals, contact billing@nearvps.com or open a billing ticket in the Client Area.